FAQs – Chi Candle

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FAQs

What forms of payment do you accept?
We accept payment using PayPal & Credit Card. You can pay directly through major credit cards including Visa, Master Card, American Express and Discover. Our site uses SSL encryption to keep your information secure and private. All prices are in US Dollars.



How long will it take for my order to arrive?
Domestic orders, your item will leave our Menifee, California studio within 48 hours, and take 2-3 business days to arrive via USPS. As soon as your order is shipped, we will send a confirmation email with a tracking number.



Do you offer exchanges or returns?
All of our products are carefully inspected before they are shipped, and all sales are final. Due to the nature of our products, we do not refund or exchange orders based on the appearance of the products, or on orders where the customer did not like the scent chosen. However, we will be happy to replace or refund products damaged during transit. No returns after 5 days of delivery.

To process a replacement or return, within 5 days of delivery, please send an email to info@chicandle.com with the following information: Your Name and address, Order number, Picture of the damaged product(s).

Upon receipt of your email we will provide further instructions to complete your return or replacement as quickly as possible.



What shipping method do you use?
All packages are shipped by USPS Priority Mail.



Is there sales tax?
We collect sales tax for purchases made by California state residents.



Do you offer wholesale?
Yes! If you are interested in retailing our products, please email info@chicandle.com for more details!



Can I send a candle as a gift?
Absolutely! All of our candles leave our workshop safely wrapped. If you would like a note or if it's going directly to the giftee, upon checkout please tell us what you would like the note to say (in Special instructions for seller textbox), and we will be happy to include a gift note with your wishes to the recipient.



What's the best way to burn Chi Candle candles?
Each candle includes lighting and care instructions on the bottom label.
The wicks should be trimmed to a 1/4 inch every time before you light your candle.
Try to burn candles long enough each time so that the entire top layer melts to the sides before being extinguished. Candles should be burned at least 1 hour for each inch in diameter.Our recommended burn time is 4-5 hours
If you want to burn your candle longer 5 hours, you should extinguish the candle after 3 hours, then trim the wicks carefully and relight it. This will give you extra hours of clean burning. 


What is the difference between soy candles and paraffin candles?
Paraffin wax is the final by-product of petroleum refining. It releases potentially harmful petroleum pollutants in the air, including several known carcinogens, according to the EPA.
Soy wax is all natural made from soy beans, which are a renewable resource that is grown here in the United States.  No harmful chemicals are released with soy wax.

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